A rather large open space greets those entering the Owl Post Office; there are no chairs cluttering it, and the only real landmarks to be seen are two long, rectangular stone tables that seem to have been standing in place for centuries. The tops are marked with inkstains too deep to be removed, though every so often a person who has been leaning against them will find that he or she has picked up a trace of ink on their arms (or shirt). In the center of each is a small sign on a thin metal stand, asking patrons to not sit on the tabletops.

Climbing above the area is a set of staircases, each leading up to the upper level, which appears to be less than half the size of the first floor. At the bottom of these wrought-iron steps are signs cautioning customers to please stay off the second floor, because there is nothing up there of interest to those here to send letters.

Just past this area, the line for the Service Desk begins; to the right, the stations set up for those writing their letters can be seen. Off to the left are the postcard racks. Feel free to pause here for a quick conversation with a mate who may have wandered in just before you, or to put the finishing touch on that letter you may have already written.