"That makes sense" she said in approval " I was so sad I had to leave before they fixed her problem, she was a rather nice girl, in a very bad situation... and that Serena person... you know " she gesticulated " the other head " she made a sound from the back of her throat in disapproval " what a piece of work". She nodded as Dora spoke, it had been a smart step to make " that's the problem with this inexperienced potion makers, they don't give the ingredients their proper attention, and sometimes things go wrong, for instance, here at our department, many times we receive what could be a very good new potion, but when we try it out, it ends up being a complete mess for missing something like an bat's eye or whatever..." she took a strand of her hair and tucked it behind her ear.