The man had doubts. You saw it in his eyes. On one hand, what you were telling him is true about trauma but he was so certain of what he saw and what he heard. A frown crossed his face. He was trying to replay everything.

“No,’’ he stated suddenly. “I knew what I saw. I was scared, yes but I trust my eyes and my ears. I’ve thought over it over.’’ He stops walking. “I never want to experience what I just did again. I never want to remember it. Not now, not ever for as long as I live. I want this over with now.’’

He was a tricky customer, wasn’t he?

Can you hear the firmness of his voice. He was refusing to go anywhere until he got what he wanted.