"Good morning, Miss Westergaard." Charles replied to the woman who had greeted him by name. "Good morning, Miss White." He also greeted the other lady who spoke up. His eyes focused completely on the distraught Claudette though and he listened to her problem. Once he heard it, Charles let out a soft sigh. For Merlin's sake! Stepping forward and away from his lifeblood that was still in the coffee machine, he approached Claudette and tried to ignore the simplicity of Katja's question. Surely Claudette had already tried that.

"Now, Miss Poignant, you know that if you have a problem such as this, you can always come to me." he moved to sit in a chair right next to her so she didn't feel like he was talking down to her. Mhmm. "This super important document, do you mind if I ask what it is? Maybe we can just get another copy or re-do it." Of course he would help the poor woman. "Gidyun is not an unreasonable man" His wife was unreasonable though. Maybe he'd been learning from her? Oh, he really hoped not. "And I'm sure he will understand, but if we can rectify this before he can find out, that would be the best course of action to take, correct?"