Entering the back room with the woman who had come in for the free makeover, Kat was so flustered she hadn't even bothered to ask her name! "My name is Kat, and I'm the shopkeeper here at Primpernelles, I'll be doing your makeover today unless you would prefer to have Ella." Turning towards her with a smile, "We have a selection of different face creams and such we'll be using here on display. And you get to choose any one of the hair products sitting right here on the end of the worktop.

This was going to be fun! Did she appear a bit too excited? Probably...